1. Overview
This policy explains the conditions for cancelling orders placed through our website for delivery within Australia.
Customers may request an order cancellation before the parcel has been dispatched, subject to the conditions outlined below.
2. Cancellation conditions
Customers may request to cancel an order within a maximum of 24 hours after payment, provided the parcel has not yet been handed over to the shipping carrier.
-
Cancellation requests received before dispatch will be recorded and reviewed by our customer support team.
-
Orders that have already been handed over to the shipping carrier cannot be cancelled.
-
Once an order has been dispatched, customers may submit a return request after receiving the parcel, in accordance with our return policy.
3. How to request an order cancellation
To request an order cancellation, please contact our customer support team and provide the following information:
-
Order number.
-
Purchase date.
-
A clear request to cancel the order.
Our customer support team will confirm receipt of your request and advise whether the cancellation can be processed.
4. Refunds
Once an order cancellation has been confirmed, the refund will generally be processed within 1–5 business days.
-
Refunds will be issued using the original payment method used for the order.
-
The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.
5. Contact and customer support
For assistance with order cancellations or refunds, please contact us using the details below:
-
Email: ithelpdesk@laralydecor.com
-
Phone: +81 (801) 925 75 93
-
Business address: 3-32-21 FUJIWARA, FUNABASHI-SHI, CHIBA 273-0047, JAPAN
-
Business hours: Monday to Friday, 9:00 am to 4:00 pm
-
Delivery area: Australia