Terms of service

1. Introduction and scope

These terms of service explain the rules for using our website and outline the relationship between website users and our store.

They apply to the online services and products offered through our website to customers placing orders for delivery within Australia.

By accessing our website or completing an order, users acknowledge and agree to these terms.

2. Customer accounts and responsibilities

Some features of our website may require customers to create an account.

Users must provide accurate, complete and up-to-date information.

Login details are personal and must be kept confidential.
Activities carried out through a customer account are considered to have been performed by the account holder.
An account may be suspended or closed if it is used improperly or these terms are not followed.
Users are responsible for protecting their account details and login information.

3. Products, availability and pricing

Products displayed on our website are carefully described to help customers make informed purchasing decisions.

Minor differences may occur due to individual device display settings or product manufacturing characteristics.

Prices are displayed in Australian dollars (AUD).
Prices include any applicable taxes charged on purchases within Australia.
If a product cannot be supplied after an order has been placed, the customer will be notified and a refund will be arranged.

4. Orders and payments

Submitting an order confirms the customer's acceptance of these terms of service.

Payment is required when the order is placed.
Transactions are processed through secure payment systems.
An order confirmation is sent by email after the purchase has been completed.

Our store may cancel an order in cases involving significant pricing or listing errors, suspected fraudulent activity or technical issues that prevent the order from being processed.

5. Shipping and delivery

Once payment has been confirmed, orders are generally processed within 4 business days.

Order processing cut-off time:

Orders placed before 4:00 pm (AEST), Monday to Friday, will begin processing on the same business day.
Orders placed after 4:00 pm (AEST) will begin processing on the next business day.
Orders placed on Australian public holidays will begin processing on the next business day.

Shipping conditions:

Free standard shipping is provided for all orders delivered within Australia.
Estimated delivery is 7–15 business days from the date of dispatch.

Further information is available in our Shipping policy.

6. Order cancellations

Customers may request an order cancellation within a maximum of 24 hours after payment, provided the order has not yet been dispatched.

Cancellation requests received before dispatch will be recorded and processed.
Orders already handed over to the shipping carrier cannot be cancelled.
After dispatch, customers may submit a return request once the parcel has been received.

Further information is available in our Order Cancellation Policy.

7. Returns and refunds

Customers may submit a return request within 30 days of receiving their order.

Return conditions:

Items must remain in their original condition, unused and undamaged.
Original packaging and accessories must be included where provided.
The order number must be supplied when submitting the return request.
A return shipping label is included inside the parcel received by the customer.

Our store does not offer direct exchanges because each order is prepared individually according to the original purchase details and stock availability.

After the returned item has been received and inspected, the refund will generally be processed within 2–5 business days.

Refunds are processed after the returned item has been received and inspected.
Refund processing times may vary depending on the bank or payment provider.

Further information is available in our Refund policy.

8. Personal information protection

Personal information may be used for the following purposes:

Order management.
Shipping and delivery.
Customer support.
Website operation and maintenance.

Users may submit requests concerning their personal information, including:

Accessing personal information held by our store.
Correcting inaccurate information.
Requesting deletion of personal information.
Requesting restrictions on certain uses of personal information.
Requesting a copy of information they have provided in a commonly usable format.

9. Disputes and customer enquiries

These terms are intended for customers placing orders for delivery within Australia.

If a problem arises concerning an order or service, customers are encouraged to contact our customer support team so that the matter can be reviewed and a reasonable solution can be discussed.

Customers may also seek assistance through the appropriate Australian consumer support channels.