Contact information

1. Introduction and availability

Our customer support team is available to assist customers with products, orders and services offered through our website.

We value clear and helpful communication and aim to provide straightforward information to support customers throughout their shopping experience.

Customer enquiries are handled during the business hours listed in the contact details below.

2. Contact methods

Customers can reach our customer support team using the contact details provided below.

To help us handle enquiries efficiently, we recommend including:

  • Your order number, if your enquiry concerns a purchase.

  • The full name used when placing the order.

  • A clear description of your enquiry or the issue you have experienced.

Each enquiry is reviewed individually so that we can provide a helpful response.

3. Customer support hours

Our customer support team is available Monday to Friday, excluding Australian public holidays.

  • Enquiries received outside business hours will be handled on the next business day.

  • We aim to provide clear and easy-to-understand responses to help customers with the information they need.

4. Our service commitment

Our store places customer support at the centre of its service.

We aim to provide:

  • Simple and transparent communication.

  • Assistance with orders and delivery enquiries.

  • Support throughout the different stages of the shopping experience.

We give each enquiry careful attention and aim to offer a practical response based on the customer's circumstances.

5. Contact details

  • Email: ithelpdesk@laralydecor.com

  • Phone: +81 (801) 925 75 93

  • Business address: 3-32-21 FUJIWARA, FUNABASHI-SHI, CHIBA 273-0047, JAPAN

  • Business hours: Monday to Friday, 9:00 am to 4:00 pm

  • Delivery area: Australia