Shipping policy

1. Delivery areas

We provide delivery services throughout Australia for all orders placed through our website.

All products are shipped free of charge within Australia.

2. Shipping and delivery services

Free standard shipping is provided for all products delivered within Australia.

Each item is carefully prepared and securely packaged before dispatch to help protect its condition during transit.

Our shipping services include:

  • Standard shipping with parcel tracking.

  • Careful order preparation and packaging before dispatch.

  • Tracking information provided by email once the order has been dispatched.

3. Order processing and cut-off time

Once payment has been confirmed, orders are generally processed within 4 business days.

Order processing cut-off time:

  • Orders placed before 4:00 pm (AEST), Monday to Friday, will begin processing on the same business day.

  • Orders placed after 4:00 pm (AEST) will begin processing on the next business day.

  • Orders placed on Australian public holidays will begin processing on the next business day.

Payment verification must be completed before order preparation begins.

4. Dispatch and estimated delivery time

Orders are handed to shipping carriers for standard delivery with parcel tracking.

The estimated delivery time is 7–15 business days from the date of dispatch.

Delivery timeframes may vary depending on the delivery address within Australia, carrier schedules and periods of high shipping demand.

5. Order tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

You can use the tracking number provided to check the progress of your delivery.

6. Contact and customer support

For questions about shipping or your order, please contact us using the details below:

  • Email: ithelpdesk@laralydecor.com

  • Phone: +81 (801) 925 75 93

  • Business address: 3-32-21 FUJIWARA, FUNABASHI-SHI, CHIBA 273-0047, JAPAN

  • Business hours: Monday to Friday, 9:00 am to 4:00 pm

  • Delivery area: Australia