Warranty policy

1. Warranty overview

This warranty policy outlines the support available for products purchased through our website and delivered within Australia.

It explains how customers can request assistance if a product is found to have a fault after delivery.

Our warranty support covers product faults that are present at the time of delivery.

2. Warranty period

Products are covered by a 24-month warranty period starting from the date of delivery.

To submit a warranty request, customers should keep their proof of purchase and notify our customer support team after discovering the fault.

Please provide the following information:

  • Your order number or product reference.

  • A clear description of the fault.

  • Photos of the product showing the issue, where possible.

3. How to make a warranty claim

To request warranty assistance, customers should follow these steps:

  • Contact our customer support team and provide the order number.

  • Clearly describe the issue with the product.

  • Provide photos or other information that will help us assess the product.

Each claim is reviewed individually.

If the fault is confirmed, possible solutions may include:

  • Repairing the product.

  • Replacing the product.

  • Providing a refund if repair or replacement cannot be arranged.

If the product needs to be returned, customers should follow the return instructions provided by our customer support team.

4. Warranty exclusions

This warranty policy covers product faults that were present at the time of delivery.

It does not cover:

  • Damage caused by improper use.

  • Damage resulting from incorrect installation or inadequate maintenance.

  • Normal wear and tear from everyday use.

  • Changes or modifications made to the product.

This policy does not provide cover for indirect damage, except where such cover is required under the protections available to customers.

5. Contact and customer support

For warranty enquiries or assistance with a product, please contact us using the details below:

  • Email: ithelpdesk@laralydecor.com

  • Phone: +81 (801) 925 75 93

  • Business address: 3-32-21 FUJIWARA, FUNABASHI-SHI, CHIBA 273-0047, JAPAN

  • Business hours: Monday to Friday, 9:00 am to 4:00 pm

  • Delivery area: Australia