Privacy policy

1. Introduction

This privacy policy explains how our store collects, uses, stores and protects personal information when customers browse our website, make purchases or communicate with our customer support team.

This policy covers the online services provided through our website and communications between our store and website users.

By accessing our website or placing an order, users acknowledge that they have read and understood the information outlined in this privacy policy.

2. Personal information collection and cookies

Personal information may be collected in the following circumstances:

  • When creating a customer account.

  • When placing an order.

  • When submitting an enquiry through our contact form.

  • When browsing our website through the use of cookies and similar technologies.

The information collected may include:

  • First and last name.

  • Residential or delivery address.

  • Email address.

  • Information required to process payments.

  • Technical browsing information, such as IP address, browser type and pages visited.

Cookies used on our website may help us to:

  • Improve website navigation and the overall shopping experience.

  • Make it easier for users to access their accounts.

  • Understand general website usage and visitor activity.

  • Improve website features and displayed content.

Users can manage non-essential cookies through their browser settings.

3. Use and sharing of personal information

Personal information is used for the following purposes:

  • Preparing and managing customer orders.

  • Responding to customer enquiries and requests.

  • Improving the services and shopping experience provided through our website.

  • Sending updates and promotional communications when users have given their consent.

Certain information may be shared with service providers who help operate our website and fulfil orders, including:

  • Shipping providers responsible for delivering orders.

  • Payment providers responsible for securely processing transactions.

  • Technical providers responsible for website hosting, maintenance and security.

These service providers may only use the information necessary to perform their assigned services.

We do not sell or rent personal information or use it for unsolicited commercial activities.

4. Data retention and cookie management

Personal information is retained for periods that reflect its purpose and operational requirements:

  • Order information: up to 5 years.

  • Accounting and financial records: up to 10 years.

  • Cookies: up to 12 months after user consent, where applicable.

Some information may be processed by service providers located outside Australia when necessary to operate our website and provide our services.

We take reasonable steps to protect personal information during storage, access and processing, including through security measures used by our service providers.

Users can change their cookie preferences through the settings available in their web browser.

5. User privacy requests

Users may submit requests concerning their personal information, including:

  • Requesting access to personal information held by our store.

  • Requesting corrections to inaccurate or outdated information.

  • Requesting the deletion of personal information where permitted.

  • Requesting restrictions on certain uses of personal information.

  • Requesting a copy of information they have provided in a commonly usable format.

Requests can be submitted to our customer support team using the contact details provided below.

6. Data management and security

Our store takes technical and organisational measures to protect personal information handled during website operations.

These measures include:

  • Protecting the transfer of information.

  • Restricting access to personal information to authorised personnel.

  • Monitoring the systems used to operate our website.

  • Protecting information during storage and processing.

Personal information is handled for the purposes explained in this privacy policy and is not used for unrelated activities.

7. Contact and customer support

For questions about this privacy policy or the handling of personal information, please contact us using the details below:

  • Email: ithelpdesk@laralydecor.com

  • Phone: +81 (801) 925 75 93

  • Business address: 3-32-21 FUJIWARA, FUNABASHI-SHI, CHIBA 273-0047, JAPAN

  • Business hours: Monday to Friday, 9:00 am to 4:00 pm

  • Delivery area: Australia