Refund policy

1. General information

This policy outlines the conditions and procedures for returning items and requesting refunds for orders placed through our website for delivery within Australia.

It explains the steps involved in handling returned products and processing refunds after the returned items have been received and inspected.

2. Return conditions

Customers may submit a return request within 30 days of receiving their order.

Returns can be accepted when the following conditions are met:

  • The item remains in its original condition and has not been used or damaged.

  • The item is returned with its original packaging, accessories and documents, where provided.

  • The order number is included when submitting the return request.

Items showing signs of use, assembly, alteration or damage caused after delivery cannot be accepted for return.

A return shipping label is included inside the original parcel. Customers can find the return label in the package when their order arrives and use it to arrange the return.

3. Returns and exchanges

Every returned item is inspected after it arrives at our return facility.

  • No replacement will be arranged before the returned item has been received and inspected.

  • Our store does not offer direct exchanges because each order is prepared individually according to the original purchase details and stock availability.

  • Customers who wish to receive a different item must place a new order after their refund has been confirmed.

  • The inspection process helps establish the condition of the returned item before the refund is processed.

4. How to request a return

To request a return, customers should follow these steps:

  • Contact our customer support team and provide the order number.

  • Receive confirmation and any necessary return instructions.

  • Use the return shipping label included in the original parcel and send the item back according to the instructions provided.

Once the returned item has been received and inspected, the refund will be arranged.

5. Return shipping costs

  • Return shipping costs are the customer's responsibility when returning an item due to a change of mind or personal preference.

  • Return shipping costs will be covered by our store if the item received is different from the item ordered or arrives damaged.

Customers are encouraged to use a tracked shipping service when returning an item.

Our store cannot accept responsibility for parcels lost or damaged during return transit when the return shipment is arranged by the customer.

6. Refund processing

After the returned item has been received and inspected, the refund will generally be processed within 2–5 business days.

  • Refunds will be issued using the original payment method used for the purchase.

  • The time taken for the refunded amount to appear in the customer's account may vary depending on the bank or payment provider.

7. Contact and customer support

For assistance with returns or refunds, please contact us using the details below:

  • Email: ithelpdesk@laralydecor.com

  • Phone: +81 (801) 925 75 93

  • Business address: 3-32-21 FUJIWARA, FUNABASHI-SHI, CHIBA 273-0047, JAPAN

  • Business hours: Monday to Friday, 9:00 am to 4:00 pm

  • Delivery area: Australia